Welcome to DWSD Customer Outreach Portal

The Detroit Water and Sewerage Department (DWSD) has been collaborating with its wholesale customers on a variety of issues through an outreach process since 1997. The effort encompasses a Water Technical Advisory Committee (TAC), a Wastewater Steering Committee and their related work groups that include staff from DWSD, wholesale water and wastewater customers, SEMCOG and MDEQ. This outreach portal is a resource for these groups and an information source for customers throughout DWSD's service area.



 Operation Clean Water Detroit 

2013 RTB Performance Annual Report…RTBs prevented 18.8 billion gallons of combined sewer overflows during a wet year that included intense summer storms.


Our Aging Infrastructure, Part 3: Working to Establish a Steady Pace for Sewer System Renewal…Annual rehabilitation programs, sewer-lining technologies and corrective actions to prevent overflows are being used by DWSD and Metropolitan Detroit communities to maintain our aging sewer system.


Our Aging Infrastructure, Part 2: Trying to Keep Pace with Water System Needs…Water professionals from DWSD and Metropolitan Detroit communities are working together to maintain services with fewer resources while maximizing the value of reinvestment.




Introduction to DWSD Wastewater Rates Simplification [video]…DWSD and its wholesale customers developed a simplified sewer rate method that is fair and provides greater rate stability. 



DWSD Rolls Out Simplified Rate System for Sewer Services [article]…How the simplified sewer rate method works. 



April 8, 2014 - Water TAC and Wastewater Steering Committee Work Group Briefs