Welcome to DWSD Customer Outreach Portal

The Detroit Water and Sewerage Department (DWSD) has been collaborating with its wholesale customers on a variety of issues through an outreach process since 1997. The effort encompasses a Water Technical Advisory Committee (TAC), a Wastewater Steering Committee and their related work groups that include staff from DWSD, wholesale water and wastewater customers, SEMCOG and MDEQ. This outreach portal is a resource for these groups and an information source for customers throughout DWSD's service area.



Judge Cox Responds to FAQs about the GLWA
Reflections from the WRAP Advisory Group - August 2015 Making History: Building the Great Lakes Water Authority

Introduction to Detroit’s Water and Sewer Collections Improvement Plan

GLWA FAQ Responses with Robert J. Daddow

Additional Information:

GLWA Fact Sheet

GLWA Detroit FAQ

GLWA Detroit Lease Services Agreements

July 2015 Outreach Meetings Presentation


WRAP Presentation



 Operation Clean Water Detroit 

Infrastructure Reinvestment Yields Dividends for Detroit Area…Focused approach used by communities to improve water and sewer systems increases reliability and lowers the risk of future problems.


RTB Performance Summary for January – April 2015…RTBs prevented more than 1.9 billion gallons of untreated discharges into our waterways to protect public health during the first quarter of 2015.


Sewer System Bears the Cost of Flushed Wipes…Pipe blockages, equipment damage and increased maintenance costs prompt DWSD, customer communities, and clean water and nonwoven industry associations to better guide and educate the public about the impacts of flushing wipes.



RTB Performance Report and Article Archive



Why Doesn't My Bill Go Down When I Use Less Water? Why Do My Water Rates Keep Going Up? How Much Do I Pay For a Gallon of Water?

How Can I Reduce My Water Bill? Introduction to DWSD Wastewater Rates Simplification  



Sept. 3, 2015 - Water TAC and Wastewater Steering Committee Work Group Briefs