Welcome to DWSD Customer Outreach Portal

The Detroit Water and Sewerage Department (DWSD) has been collaborating with its wholesale customers on a variety of issues through an outreach process since 1997. The effort encompasses a Water Technical Advisory Committee (TAC), a Wastewater Steering Committee and their related work groups that include staff from DWSD, wholesale water and wastewater customers, SEMCOG and MDEQ. This outreach portal is a resource for these groups and an information source for customers throughout DWSD's service area.



 Operation Clean Water Detroit 

Sewer System Bears the Cost of Flushed Wipes…Pipe blockages, equipment damage and increased maintenance costs prompt DWSD, customer communities, and clean water and nonwoven industry associations to better guide and educate the public about the impacts of flushing wipes.


2014 RTB Performance Annual Report…RTBs prevented 24.1 billion gallons of combined sewer overflows from record-setting levels of snow and intense rain storms.


Urban Stormwater Management Practices Go Green…DWSD and customer communities are making green infrastructure part of their stormwater management programs.



RTB Performance Report and Article Archive




Why Doesn't My Bill Go Down When I Use Less Water?   Why Do My Water Rates Keep Going Up?


How Much Do I Pay For a Gallon of Water?   How Can I Reduce My Water Bill?



Introduction to DWSD Wastewater Rates Simplification  



May 21, 2015 - Water TAC and Wastewater Steering Committee Work Group Briefs